Order Processing Policy
Please call (888) 424-0032 or email if you have questions or need assistance.
PaymentWe accept Visa, MasterCard, Discover and American Express credit cards. Payments are securely processed through industry leader Authorize.net of which SupplementRelief.com is a Verified Merchant. We DO NOT retain or store your credit card information after the purchase. The charge will appear on your credit card statement as SupplementRelief.com.
Shipping & HandlingYou may
choose from the shipping options below on the Order Checkout form. Some International orders
may cost more to ship depending upon weight and location. If that happens we will contact you first and get your approval for any additional charge before proceeding.
| Country |
Option |
Schedule |
Cost |
| United States |
Standard |
3-5 Days |
$3.95 |
| United States |
Priority |
2-3 Days |
$7.95 |
| United States |
Free |
5-8 Days |
$0.00 |
| Canada |
Standard |
7-12 Days |
$12.95 |
| International |
Small: less than 2 lbs |
10-21 Days |
$21.95 |
| International |
Medium: 2-4 lbs |
10-21 Days |
$39.95 |
| International |
Large: over 4 lbs |
10-21 Days |
$59.95 |
When your order ships we will send you a confirmation email with the delivery tracking information. Most orders are shipped USPS, UPS or Federal Express. Delivery times vary from two to five or more business days based upon option chosen, delivery location and sometimes weather and seasonal issues.
Returns and RefundsIf we have made a mistake on your order, or the product arrives in a damaged or unusable condition, we will make every reasonable attempt to right the situation quickly to your satisfaction.
We accept returns
subject to the condition the product is returned in. All cancellations and returns must first be authorized by
contacting us by email or calling us at
(888) 424-0032. In your request, please let us know the reason for your cancellation or return. We will respond promptly with authorization, the return address and a return postage label if appropriate.
If your order has not been shipped yet, you can request a cancellation. Your original purchase amount will be refunded
within three business days.
If your order has already shipped you can return any un-opened products for a 100% refund and opened products for a 50% refund within 30 days of receiving your order. Un-opened means the protective seal on the bottle or container, or the shrink-wrap on the box or kit, has not been broken and the product has not otherwise been damaged in any way. You may use the original packaging for return or acquire your own. The buyer pays the return postage unless we have made a mistake in which case we will provide you with a return postage label. Returned products should be insured for the price of the product and shipped to the return address provided in your return instructions, otherwise buyer assumes responsibility for lost or damaged goods caused by the carrier.
Upon receipt of returned product(s), we will refund your credit card
within three business days for the product(s) returned.
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