Order Policy

Last updated: April 7, 2026

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This Order Policy defines the terms and procedures governing payment processing, shipping, delivery, cancellations, returns, and refunds for purchases made through SupplementRelief.com.

Payment processing

Accepted payment methods include Visa, MasterCard, Discover, and American Express. Payments are processed by Authorize.net.

Payment card information is not stored by SupplementRelief.com. Customers are not enrolled in recurring billing programs without explicit authorization.

Transaction descriptors on billing statements appear as "SupplementRelief.com" with the associated customer service telephone number.

Shipping and delivery

Orders are shipped to the address provided at checkout. Responsibility for accurate address entry rests with the purchaser. Once a shipment is marked delivered by the carrier, SupplementRelief.com is not responsible for loss or theft at the delivery location.

Order dispatch timing is determined by warehouse processing schedules. Transit time is controlled by the selected carrier and service level.

A shipment confirmation containing carrier tracking information is issued when the order leaves the fulfillment facility.

Shipping options

• United States - Standard: 4-7 business days ($4.95)
• United States - Priority: 3-4 business days ($10.95)
• United States - Free: 7-10 business days ($0.00)
• International - GlobalPost International: 12-21 business days (from $39.95)

International shipping charges vary by weight and destination. Additional charges, if applicable, require purchaser authorization prior to shipment.

Import duties, taxes, and customs fees are assessed by the destination country and are the responsibility of the recipient. These charges are not included in the purchase price.

Temperature-sensitive products

Certain probiotic products are shipped with cold packs. Cold packs may arrive partially thawed and products may not be cold at the time of delivery.

Orders requiring cold-pack shipping placed between Thursday and Sunday are dispatched the following Monday.

Order cancellation

Orders may be canceled prior to shipment. Approved cancellations are refunded to the original payment method.

Orders that have entered the shipping process are subject to the Returns and Refunds provisions below.

Changes, returns, and refunds

Requests to modify an order must be submitted before shipment. Additional shipping charges may apply if changes are processed after fulfillment has begun.

Claims for damaged, incorrect, or unusable items must be submitted within five business days of delivery.

Returns require prior authorization. Authorization includes return instructions and, where applicable, a return shipping label.

• Unopened products may be returned within 30 days of delivery.
• Products must be sealed, unused, and in original condition.
• Refunds exclude original shipping charges, return shipping costs, and a $10 restocking fee.
• Opened NuMedica products are not eligible for return.

Approved refunds are issued to the original payment method after receipt and inspection of returned merchandise.