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online seller reviews for SupplementRelief.com
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reviews icon 3354 Seller Reviews

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                 0.3% (10)


Seller Reviews are from actual customers who placed an order on the website and voluntarily provided the feedback.

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Seller Reviews SupplementRelief.com

Seller Reviews are from verified customers who purchased supplements on SupplementRelief.com. Their purchasing experience is described in terms of:

Content, Customer Service, Payment Methods, Pricing, Product Selection/Quality, Shipping and Technical/Website.


We value your feedback, especially when it results in an opportunity for us to make improvements to our content, website or customer support processes.

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SupplementRelief.com
Customer Service  Product  

Regular customer

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review comment posted icon  Been using Osteo Vegan program for years

SupplementRelief.com
Customer Service  

Jay is amazing!

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review comment posted icon  Always there to help with more than pleasant customer service. Thanks to the whole team as well.

December 8, 2023 by SupplementRelief:

Thank you for the kind feedback! As some of you know, it is getting more difficult to contact customer service for some companies and especially to get a timely, relevant response when you need help. We are a family-owned and operated business that still thinks it is important for our customers to be able to reach a real human when they want to, and to get a hopefully useful and timely response. It means a lot to us when we get your feedback, whether it is positive or negative, as we want to provide a helpful website that aids your wellness journey. I hope you all have a Merry Christmas and a Happy New Year. Jay :)

SupplementRelief.com
Product  
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review comment posted icon  quality supplements numedica

SupplementRelief.com
Product  Shipping  

Lipo Tranquinox Deep

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review comment posted icon  I work night shift and this spray is the only thing that helps me sleep.

SupplementRelief.com
Customer Service  Product  

Long Time Customer

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review comment posted icon  Have been getting NuMedica supplements here for my family for years. Great products and customer service.

SupplementRelief.com
Customer Service  Website  
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review comment posted icon  always great service and easy to reorder

SupplementRelief.com
Content  Customer Service  Payment  Pricing  Product  Shipping  Website  
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review comment posted icon  Quick and easy to find items

SupplementRelief.com
Customer Service  Payment  Product  Shipping  
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review comment posted icon  It is so easy to place my order!

SupplementRelief.com
Customer Service  
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review comment posted icon  Customer service returned call promptly.

SupplementRelief.com
Product  

Numedica

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review comment posted icon  Liquid curcumin really works for inflammation

SupplementRelief.com
Product  Website  
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review comment posted icon  Easy and convenient

SupplementRelief.com
Customer Service  Pricing  Product  Website  
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review comment posted icon  Thank you for contacting me back so quickly!

SupplementRelief.com
Customer Service  
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review comment posted icon  Appreciate being able to talk with a person on the phone to get help when needed.

SupplementRelief.com
Customer Service  

Reneu

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review comment posted icon  Awesome product! Love the knowledgeable and caring representatives in customer service.

SupplementRelief.com
Content  Product  Website  

Mrs.

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review comment posted icon  You had all info needed, I just filled in the blanks.

SupplementRelief.com
Content  Customer Service  Pricing  Product  

Great Product from a Great Company!

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review comment posted icon  Easy to buy and always delivered promptly

SupplementRelief.com
Product  

Suddenly Slim

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review comment posted icon  Amazing products! Program is great!!

SupplementRelief.com
Content  Customer Service  Product  

Reneu Colon Cleansr

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review comment posted icon  The product comes highly recommended and I look forward to checking it out on my system.

SupplementRelief.com
Payment  Product  Website  

RENEU is a great cleanse !

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review comment posted icon  I've used RENEU before and it helped renew my energy and stopped the bloating and gas. I recommend it as the best cleanse I've ever used!!!

SupplementRelief.com
Product  Website  
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review comment posted icon  very easy and quick selection and checkout

SupplementRelief.com
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review comment posted icon  Easy and simple ordering process. Fast and uncomplicated

SupplementRelief.com
Product  Website  

Quick and easy

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review comment posted icon  I was looking for someplace to purchase a supplement recommended by my doctor and found it on this site. The process was easy and quick. What more can you ask for?

SupplementRelief.com
Content  Customer Service  Product  Shipping  
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review comment posted icon  Very good product and shipping in time

SupplementRelief.com
Product  Website  

Always quick and easy

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review comment posted icon  I never have problems placing my order. I've been taking this supplement (Reneu) for more than 4 years now and I must say, it is the best with helping me to go. I was constantly struggling to use the bathroom but not with Reneu. I have the best poop when I drink lots of water but even without much water, I still have a BM by the next morning. I take 1 pill at bedtime and by the time I get to work, I'm running to the restroom. I have no cramping or discomfort either. Things move easier and quicker when I drink lots of water but regardless, I still move some old stuff out and I feel much better afterwards.

SupplementRelief.com
Product  

NuMedica Foundation Essentials Women

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review comment posted icon  First time use. I will see how I like it.

SupplementRelief.com
Content  Payment  Pricing  Product  Website  

Website could be easier to navigate

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review comment posted icon  They always have what I'm looking for in Numedica products. Shipping is prompt.

SupplementRelief.com
Customer Service  Pricing  

Fast customer service

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review comment posted icon  I emailed this company and received a response within minutes. This was my first order but I look forward to working with this company. Shipping prices are also cheaper.

SupplementRelief.com
Product  Website  

Reneu

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review comment posted icon  I've used this product before a few years ago. It is the only thing that works

SupplementRelief.com
Content  Customer Service  Payment  Pricing  Product  Shipping  Website  

Smooth transaction

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review comment posted icon  No issues. Order process was straight forward.

SupplementRelief.com
Content  Payment  Pricing  Product  
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review comment posted icon  Not only had the product I was looking for at a low price, but also offered free shipping.

SupplementRelief.com
Product  
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review comment posted icon  I've been using First Fitness products for several years and initially lost 95 pounds!

SupplementRelief.com
Content  Customer Service  Payment  Pricing  Product  Shipping  Website  

Great site!

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review comment posted icon  Important supplements at good price.

SupplementRelief.com
Content  Product  

Reneu

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review comment posted icon  The product works great and I'll never take any other kind again!!!

SupplementRelief.com
Customer Service  Product  Website  
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review comment posted icon  Great experience ordering. I love the products.

SupplementRelief.com
Content  Customer Service  Payment  Pricing  Product  Shipping  Website  

Always Great

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review comment posted icon  Easy to reorder as I have done for several years. Great customer service, prices & products.

SupplementRelief.com
Content  Website  
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review comment posted icon  Easy checkout and fill description of what each product value is

SupplementRelief.com
Payment  Product  Shipping  Website  
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review comment posted icon  everything was easy and fast-

SupplementRelief.com
Product  Website  
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review comment posted icon  Great website, reliable and fast

SupplementRelief.com
Payment  Website  
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review comment posted icon  Good purchase experience.

SupplementRelief.com
Payment  Website  
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review comment posted icon  I appreciate how easy it is to make a purchase.

SupplementRelief.com
Pricing  Product  Website  

accessable and easy to use

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review comment posted icon  Hi, I suffer from vertigo and struggle with most websites because of overwhelming animations. Your website has few if any, and I am thrilled. It was easy to find what I was looking for and order without triggering my vertigo. The prices are pretty good, too. Thank you for making this experience painless.

SupplementRelief.com
Product  

Purchased L-Theanine drops

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review comment posted icon  Dr thought it would be a good idea to try anti stress drops L theanine. The price was right with free shipping. We will see how it works!

SupplementRelief.com
Product  Website  
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review comment posted icon  The purchase experience was exceptional.So easy to use. I will have more to say,once my purchase arrives.This is my first time using this website. I usually order from Amazon,but this was out of stock with them.So,thank you for being available.

SupplementRelief.com
Content  Payment  Product  Shipping  Website  
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review comment posted icon  user friendly..payment process is also easy

SupplementRelief.com
Product  

Ms. Joyce

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review comment posted icon  Great product. Been using Xanolean since 1992

SupplementRelief.com
Content  Customer Service  Payment  Pricing  Product  Shipping  Website  
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review comment posted icon  Very helpful. I LOVE THIS SUPPLEMENT. IT HELPS ME CLEANSE. My family loves it!

SupplementRelief.com
Website  
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review comment posted icon  Easily to navigate the website.

SupplementRelief.com
Pricing  Product  Shipping  
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review comment posted icon  Simple enough process to place an order.

SupplementRelief.com
Product  Shipping  

Quick and easy

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review comment posted icon  Very easy to order and order comes quickly

SupplementRelief.com
Customer Service  Shipping  Website  

Quick and easy

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review comment posted icon  Supplement relief is Always quick and easy to order. Great service and usually get order delivered quickly.

SupplementRelief.com
Product  

SPN Energy

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review comment posted icon  Quick and easy ordering process! Love this supplement for the gym

SupplementRelief.com
Pricing  Product  
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review comment posted icon  Quality product and better priced than other places.

SupplementRelief.com
Customer Service  Product  
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review comment posted icon  I ordered Reneu colon cleanse

SupplementRelief.com
Product  

Reneu

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review comment posted icon  Works great, for a difficult situation 🤪

SupplementRelief.com
Product  Website  
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review comment posted icon  Relatively easy ordering. Product easily obtained

SupplementRelief.com
Payment  Product  Website  
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review comment posted icon  I found the product easily & checkout was seamless. Thank you.

SupplementRelief.com
Pricing  Product  Website  
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review comment posted icon  I take a lot of NuMedica supplements, You have some lower prices that other places I have found. Thanks

SupplementRelief.com
Content  Payment  Pricing  Product  Website  
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review comment posted icon  The website was easy to navigate. The product description was detailed and informative to make choosing the right one for easier.

SupplementRelief.com
Product  Website  

Easy Peasy

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review comment posted icon  This was an easy website to navigate and get the order or what we needed

SupplementRelief.com
Content  Customer Service  Product  

It is great

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review comment posted icon  It is a great shaopping experience fo me.

SupplementRelief.com
Payment  
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review comment posted icon  it's easy to pay for the products.

SupplementRelief.com
Content  Customer Service  Payment  Pricing  Product  Shipping  Website  
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review comment posted icon  I buy the same supplements on regular basis. Love your website.

SupplementRelief.com
Content  Customer Service  Payment  Pricing  Product  Shipping  Website  

Always an easy order process!

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review comment posted icon  Easy to reorder and find any new items to try. Thank you!

SupplementRelief.com
Product  Shipping  
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review comment posted icon  Was a very smooth checkout process. Haven't tried any products yet, but looking forward to it!

SupplementRelief.com
Content  Payment  Product  

easy to find

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review comment posted icon  What I need and the price is competitive!

SupplementRelief.com
Pricing  

Best price out there

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review comment posted icon  Every little bit helps, especially now. The pricing is excellent for quality product.

SupplementRelief.com
Payment  Product  Shipping  Website  

Easy peasy!

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review comment posted icon  Easiest website to navigate, products are easily findable. Great navigation!

SupplementRelief.com
Product  
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review comment posted icon  1st time order on this site. So far, so good! But have used this product before and really liked it. Thanks, I hope it meets my expectations!

SupplementRelief.com
Pricing  Product  Website  
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review comment posted icon  Best price and best product..website easy to use.

SupplementRelief.com
Pricing  Website  
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review comment posted icon  The website is easy to use and the price is fair. I love this website.

SupplementRelief.com
Content  Payment  Website  

Easy ordering

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review comment posted icon  This was a very easy website to order from... thank you!

SupplementRelief.com
Website  

quick and easy

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review comment posted icon  The website is very user friendly and informative.

SupplementRelief.com
Customer Service  Shipping  
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review comment posted icon  Very fast shipping and arrives in great condition

SupplementRelief.com
Content  Payment  Pricing  Product  Shipping  

Easy to Purchase

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review comment posted icon  Purchase experience was easy, all on one page, easy to see the price. Appreciated the option for free shipping.

SupplementRelief.com
Content  

Good

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review comment posted icon  I hope this works. I've never bought from this company and I hope it's not a scam

October 4, 2023 by SupplementRelief:

Your order shipped this morning. Please let us know by calling (888) 424-0032 or emailing [email protected] if you have any questions or concerns after receiving your products. We have been providing professional supplements on SupplementRelief.com since October of 2010 and hope we earn your trust and confidence.

SupplementRelief.com

Suddenly slim

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review comment posted icon  I ordered meal replacement shakes. It was quick and easy. It's on the home page, didn't have to search for it.

SupplementRelief.com
Payment  Pricing  Product  

Quick

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review comment posted icon  Quick and easy and they have the products I needed

SupplementRelief.com
Payment  Pricing  Website  
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review comment posted icon  No problem with ordering.

SupplementRelief.com
Website  

Website

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review comment posted icon  Very nice website. Easy to navigate and place order. Thank you

SupplementRelief.com
Product  Website  

Reneu

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review comment posted icon  Easy to find on your website a product my local health store no longer carries. Thanks

SupplementRelief.com
Product  Website  

First Time trying Supplement Relief

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review comment posted icon  Product selection was great and website was easy to use. Hope my product makes it.

SupplementRelief.com
Payment  Product  

bofy fx shake

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review comment posted icon  check out is easy and I bought product before which I hope I can stick to it this time because I know it works

SupplementRelief.com
Content  Payment  Pricing  Product  

Mr

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review comment posted icon  I found out about these today and saw that it works renue

SupplementRelief.com
Customer Service  Product  Shipping  Website  
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review comment posted icon  This was my 2nd order through Supplement Relief, since the 1st order arrived so quickly. I appreciate excellent customer service

SupplementRelief.com
Pricing  Shipping  Website  
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review comment posted icon  Easy. Hoping for prompt shipment

SupplementRelief.com
Pricing  Product  
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review comment posted icon  Everything was exactly as anticipated

SupplementRelief.com
Payment  Product  
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review comment posted icon  Quick amd easy. Good products!

SupplementRelief.com
Product  Shipping  

had stuff in stock

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review comment posted icon  couldn't find this (MultiPlex Complete) anywhere but they have it in-stock and have free shipping. if it arrives will probably buy again.

SupplementRelief.com
Content  Customer Service  Payment  Pricing  Product  Shipping  
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review comment posted icon  Was easy to place order And easy to get information on products

SupplementRelief.com
Website  

Website difficulties

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review comment posted icon  The website is not so user friendly on all platforms. I have difficulty finding my past orders, or even the product that I always order, when using my tablet.

September 25, 2023 by SupplementRelief:

We will see how we can improve the tablet's ease of use. We will soon release updated software to make reordering easy from your email with one click. For now, we provide the product link in the email receipt that, when clicked, takes you directly to that page, which should help you locate the product more easily. Thank you for your helpful feedback.

SupplementRelief.com
Pricing  Product  Shipping  
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review comment posted icon  Found exactly what I was looking for and there was a free shipping option. What more could you ask for.

SupplementRelief.com
Content  Payment  Pricing  Product  Shipping  Website  
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review comment posted icon  There are a few things I appreciate about Supplement Relief -- first, you have the products I am looking for. Second, it is about the best price around. Third, the products ship quickly. Fourth, I never get any unwanted emails. Fifth, your website is easy to use. Lastly, you don't save my personal information, such as the credit card information. Thank you! But I will say that your price is what brought me to you in the first place, so please keep it up!

SupplementRelief.com
Product  

Suddenly Slim Transformation

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review comment posted icon  Mom has tried this product and loves it. I can't wait to get mine!!

SupplementRelief.com
Content  Product  

Clean out! Reneu!

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review comment posted icon  I regret not using this product in years! Time to have it back in my life!

SupplementRelief.com
Product  

Renu

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review comment posted icon  Helpful product and I will continue to buy.

SupplementRelief.com
Product  Shipping  
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review comment posted icon  Love this place..fast & efficient shipping. Great selection

SupplementRelief.com
Pricing  Website  
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review comment posted icon  No problem. Completed my order successfully.

SupplementRelief.com
Website  
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review comment posted icon  The purchase was nice and easy.

SupplementRelief.com
Pricing  Product  Website  
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review comment posted icon  So easy to find and purchase quality supplements from this site. Love the micellized D3 1200.

SupplementRelief.com
Content  Pricing  Product  Shipping  
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review comment posted icon  Great products, high quality, lots of choices


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First Fitness Nutrition logo


FirstFitness Nutrition
Reseller Order Policy Change
Effective December 1, 2023

SupplementRelief.com has been an Authorized Reseller (Team Member) of FirstFitness Nutrition (FFN) since April of 2020, selling FFN products directly from our website to our customers, handling the payment processing, order fulfillment, and customer service.

Effective December 1, 2023 FirstFitness Nutrition REQUIRES ALL Authorized Resellers, who have formerly sold FFN products DIRECTLY from their OWN website, to refer the PRODUCT PURCHASE to the Reseller's FFN Team Member website.

You may continue placing orders on SupplementRelief.com through December 31, 2023 for the remaining products we have in stock.

SupplementRelief.com's FFN Team Member website is:

supplementrelief.firstfitness.com

On the top right of every page you will see our Team Member name to confirm you are on the correct FFN Team Member website:

Your FFN Team Member: SUPPLEMENTRELIEF.COM

Please BOOKMARK this new website supplementrelief.firstfitness.com for future shopping. You may begin using the Team Member website immediately.

You may also place your order directly over the phone by calling either SupplementRelief.com at 888.424.0032 or FirstFitness Nutrition's Customer Support line at 800.621.4348. Please let them know that your FFN Team Member is SUPPLEMENTRELIEF.COM.

You may continue to use this website (supplementrelief.com) for FFN product descriptions and other Wellness content from our Blog, Education, or Recipes, but on December 1, 2023:

  • The "Add to Cart" button will change to a "Purchase on FFN Team Member Website" button, and your browser will automatically open a new page on our FFN Team Member Website to purchase the product. You can stay on the new site and shop for ALL other FirstFitness Nutrition products without returning to this website.
  • If you formerly had a LOGIN ACCOUNT on SupplementRelief.com, it WILL NOT WORK on the FFN Team Member website. You will be given an option to create a new account on the FFN Team Member Website. You WILL NOT NEED your SupplementRelief.com account on this website anymore, unless you want to see your Order History for orders you placed on SupplementRelief.com in the past.

How Does This Affect Future FFN Purchases?


This means that as of December 1, 2023:

  1. You may purchase FFN products only from an FFN Team Member website.
  2. ALL ORDERS will now be PROCESSED and SHIPPED directly by FirstFitness Nutrition. The company name on your credit card statement will no longer say SUPPLEMENTRELIEF but will now say FIRST FITNESS.
  3. You may optionally create a new account on our FFN Team Member website, or you can shop as a Guest— both options work fine. Setting up a new account on the FFN website is recommended to make placing future orders easier, as FirstFitness will already have your information to process your order once you log on to our Team Member website.

FirstFitness Nutrition's Order Policy


  1. Delivery using UPS in 3 - 5 Business Days
  2. 30-Day Money-Back Guarantee
  3. Shipping Charge is a minimum of $10 or 8.5% of the retail price of products purchased.
  4. Sales Tax is automatically calculated and is based upon the Shipping Address.
  5. You will receive an Order Receipt confirmation email directly from FirstFitness Nutrition (no longer directly from SupplementRelief.com) as soon as you complete placing your order on our Team Member website.
  6. You will receive an Order Shipment confirmation email directly from UPS (no longer directly from SupplementRelief.com) with the tracking number as soon as your order ships.

Every FirstFitness Nutrition order, from every FFN Team Member website, is subject to the exact same Order Policy. This means that shipping charges and sales taxes will be calculated the same way for every FFN product purchased from every FFN Team Member Website.


FirstFitness VIP Customer Rewards Program


FirstFitness Nutrition offers a Customer Loyalty VIP Rewards Program for savings whereby you can earn future discounts on product purchased.

This is a monthly autoship program (called a Smart Ship) where you choose the product(s) you want shipped to you each month. You can easily create and then log into your Customer VIP Rewards account anytime and change the products on your monthly auto-ship or pause/cancel it.

  • Receive 20% in VIP Reward Points redeemable for Free Products (4 points for every dollar spent - 400 points = $100) after three consecutive Smart Ships
  • Free shipping on a monthly Smart Ship order of $100 or more
  • Incentives to receive additional Reward Points

Learn more about the VIP Customer Rewards Program.


Transition Customer Support


SupplementRelief.com wants the transition to the FFN Team Member website for future orders to be a smooth process.

Faith Hoffman, our Customer Support Specialist, is happy to assist you. We appreciate your business and are prepared to answer questions and provide additional details on any or all of the above information, policies, products, costs, discount opportunities and programs, etc.

Please get in touch with Faith at your convenience:

headshot of Faith Hoffman

Faith Hoffman has spent 23 years in business practices, research, and customer relations for brand products and national companies. Lengthy hospital stays for auto-immune disorders, including the onset of heart and liver disease, led her to research the benefits of quality all-natural supplements and the importance of living a healthy lifestyle.

She became a customer of SupplementRelief.com three years ago. Positive results from healthy lifestyle changes and using quality, targeted supplements compelled her to share and recommend SupplementRelief.com products to family, friends, and clients. Studying through her journey and having a passion for helping others, she joined SupplementRelief.com as a customer support specialist in 2023.

When Faith is not assisting SupplementRelief.com customers, she enjoys singing gospel music, volunteering, and spending time with her family and pets.

Faith can be reached by email at [email protected] or by phone or text at (225) 316-5716.

Session Arrays & Values

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Order Policy

Please email if you have questions or need assistance.

Payment Processing

We accept Visa, MasterCard, Discover and American Express credit cards.

Payments are securely processed through industry leader Authorize.net of which SupplementRelief.com is a Verified Merchant.

We DO NOT retain or store your credit card information after the purchase. We DO NOT share your information with anyone. We DO NOT auto-subscribe you to anything. Your information is YOURS.

The charge will appear on your credit card statement as SupplementRelief.com with our phone number (888) 424-0032.

Shipping & Handling

A safe and accurate address for delivery must be provided at the time the order is placed. Once an order has shipped, SupplementRelief.com is NOT responsible for lost or stolen packages CONFIRMED BY THE CARRIER to be delivered to the address provided for the order.

Since COVID-19, and the ensuing economic challenges in the USA economy, we respectfully ask that you allow some additional time for delivery for the carriers (USPS, UPS, and FedEx). Most orders still arrive on time, or near on time, but some may run late. We make every effort to get your order packed and into the carriers hands the same day, or by the next business morning if your order came in later in the previous day after carrier pickup, but we have no control over any delays that may happen within the shipping carrier's delivery system. Please order earlier for the time being if you are time-sensitive.

Orders that contain only FirstFitness Nutrition products have a shipping fee automatically calculated based upon the actual shipping weight of the items purchased. The charge ranges from $4.95 to $14.95.

For orders with NuMedica products you may choose from the shipping options below on the Order Checkout form in the Shipping Information section on the first line that says Choose Shipping Method.

Shipping Options

Country Option Schedule Cost
United States Standard 3-6 Days $4.95
United States Priority 2-4 Days $9.95
United States Free 7-10 Days $0.00
International FedEx International 4-7 Days $79.95*
International GlobalPost International 12-21 Days $39.95*
*International shipping costs may be higher depending upon package weight and destination. We will contact you for your approval of the additional amount if this occurs.

SupplementRelief.com may use the email or phone number provided on your Order to call or text you regarding Order Status or to inform you of changes to the Order Policy.

When your order ships we will send you a confirmation email with the delivery tracking information.

International Shipping

Shipping anything these days internationally is expensive. COVID resulted in more rigorous customs import processes, and now with much higher energy prices, international shipping rates are higher.

FedEx is the most reliable and faster carrier, at least for now, but they are expensive. Our FedEx international shipping fee is a minimum of $79.95. It usually makes more sense to get several months of supply (3 months or more) in one order to minimize the shipping expense per order over time. While the added weight of additional items may increase the base shipping price by a little (usually 10-25% depending upon total weight and destination), it is usually not by very much relative to shipping an additional small order later.

We also offer a lower-cost international shipping option using GlobalPost International for $39.95. So far, they have been reliable in getting packages correctly delivered but it takes 2 - 4 times as long to get the package delivered. Packages may take longer to process in the receiving country's customs process and status updates may not be reported as quickly. Please be patient if you choose this option to save money.

Some International orders may cost more to ship depending upon weight and location. If that happens we will contact you first and get your approval for any additional charge before proceeding. International orders may also be subject to additional customs fees and duties/taxes based upon the destination country's customs import laws and policies. These fees are NOT known or included on our order form and are typically charged and collected by the shipping carrier when they are delivering the product to it's final destination once the package has cleared the destination country's customs process. It is recommended that the buyer research custom import fees for the products/services they are importing beforehand to be aware of potential, additional fees.

Shipping Refrigerated Products

Our manufacturers formulate their probiotics to ensure their products retain viability until they reach the consumer. Probiotics that are recommended to be refrigerated remain so until the time of shipment, then shipped alongside an ice pack to ensure potency (Note: Ice pack will not arrive frozen, and product may not arrive cold). Orders placed on a Thursday-Sunday requiring cold shipping will not ship until the following Monday.

Cancellations

If your order has not been shipped yet, you can request a cancellation. Your original purchase amount will be refunded within three business days. If your order has already shipped, see Returns and Refunds.

Changes, Returns and Refunds

If you want to make a change to your order, please email us as soon as possible so we can make the change before your order ships. If your order has already shipped you may incur additional shipping charges for the second shipment and the return label for any products returned.

If we have made a mistake on your order, or the product arrives in a damaged or unusable condition, we will make every reasonable effort to right the situation quickly to your satisfaction.

We accept returns subject to when the return is requested and the condition the product is returned in. All returns must first be authorized by contacting us. In your request, please let us know why you are returning the item(s). We will respond promptly with authorization, the return address, and a return shipping label if appropriate.

If your order has already shipped you can return any un-opened products within 30 days of receiving your order for a 100% refund of the price paid for the product, less the actual shipping charges we incurred to get the product to you originally and then returned, less a $10 restocking fee. Un-opened means the protective seal on the bottle or container, or the shrink-wrap on the box or kit, has not been broken and the product has not otherwise been damaged in any way. You may use the original packaging for the return or acquire your own. We will provide the return shipping label. We DO NOT accept returns for NuMedica products once the protective product seal has been broken.

Upon receipt of returned product(s), we will refund your credit card within three business days for the product(s) returned.