Order Processing Policy
Please call (888) 424-0032 or email if you have questions or need assistance.
PaymentWe accept Visa, MasterCard, Discover and American Express credit cards. Payments are securely processed through industry leader Authorize.net of which SupplementRelief.com is a Verified Merchant. We DO NOT retain or store your credit card information after the purchase. The charge will appear on your credit card statement as SupplementRelief.com.
Shipping & HandlingDue to the COVID-19 Health Crisis, we respectfully ask that you allow some additional time for delivery as federal and state regulations and guidelines are impacting normal business operations for the carriers (USPS, UPS, and FedEx), and regular employees are missing work more often leaving labor shortages. Most orders still arrive near on time, but there is no guarantee that the stated times on the website will be met as we have no control over the packages once they are in the hands of the carriers. This is temporary and will hopefully pass once things settle down.
Orders that contain only FirstFitness Nutrition products have a shipping fee automatically calculated based upon the weight of the items purchased.
For orders with NuMedica products you may choose from the shipping options below on the Order Checkout form. Some International orders may cost more to ship depending upon weight and location. If that happens we will contact you first and get your approval for any additional charge before proceeding.
| Country |
Option |
Schedule |
Cost |
| United States |
Standard |
3-5 Days |
$3.95 |
| United States |
Priority |
2-3 Days |
$7.95 |
| United States |
Free |
5-8 Days |
$0.00 |
| Canada |
Standard |
7-12 Days |
$14.95 |
| International |
Small: less than 2 lbs |
10-21 Days |
$24.95 |
| International |
Medium: 2-4 lbs |
10-21 Days |
$39.95 |
| International |
Large: over 4 lbs |
10-21 Days |
$59.95 |
When your order ships we will send you a confirmation email with the delivery tracking information. Most orders are shipped USPS, UPS or Federal Express. Delivery times vary from two to five or more business days based upon option chosen, delivery location and sometimes weather and seasonal issues.
Returns and RefundsIf we have made a mistake on your order, or the product arrives in a damaged or unusable condition, we will make every reasonable attempt to right the situation quickly to your satisfaction.
We accept returns
subject to the condition the product is returned in. All cancellations and returns must first be authorized by
contacting us by email or calling us at
(888) 424-0032. In your request, please let us know the reason for your cancellation or return. We will respond promptly with authorization, the return address and a return postage label if appropriate.
If your order has not been shipped yet, you can request a cancellation. Your original purchase amount will be refunded
within three business days.
If your order has already shipped you can return any un-opened products for a 100% refund and opened products for a 50% refund within 30 days of receiving your order. Un-opened means the protective seal on the bottle or container, or the shrink-wrap on the box or kit, has not been broken and the product has not otherwise been damaged in any way. You may use the original packaging for return or acquire your own. The buyer pays the return postage unless we have made a mistake in which case we will provide you with a return postage label. Returned products should be insured for the price of the product and shipped to the return address provided in your return instructions, otherwise buyer assumes responsibility for lost or damaged goods caused by the carrier.
Upon receipt of returned product(s), we will refund your credit card
within three business days for the product(s) returned.
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Disclaimer: This page is available exclusively for SupplementRelief.com clients. None of the information on this website is intended to replace your relationship with your healthcare provider(s). Nothing should be considered medical advice nor is a physician-patient relationship implied. The information, knowledge, and experience shared on this website is the opinion of SupplementRelief.com. This site and its content is intended to enhance your knowledge base as YOU MAKE YOUR OWN HEALTHCARE DECISIONS in partnership with your qualified health professional.
* There is NO GUARANTEE OF SPECIFIC RESULTS for the products or services offered and the RESULTS CAN VARY for each individual. These statements have not been evaluated by the Food and Drug Administration. These products and services are not intended to diagnose, treat, cure or prevent any disease.
NuMedica and FirstFitness Nutrition may be promoted and sold on the internet ONLY by Authorized Providers who have been approved by, and have registered their website domain with these companies. They strictly prohibit, and actively monitor, the UNAUTHORIZED SALE or RESALE of their products in ALL online public shopping portals including Amazon, eBay, and others and into other countries. All products purchased in SupplementRelief.com are for PERSONAL USE ONLY and CANNOT BE RESOLD to others. Please report violations of Provider Policy to NuMedica at 800.869.8100 and to FirstFitness Nutrition at 800.621.4348.
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